Frequently asked questions
What are the shipping options?
At this point in time Kilianware Ceramics is only able to offer First Class delivery, this usually takes day 2-3 days after payment plus one business day for securely packagaing your order.
What do I do if I received a broken order?
Kilianware ceramics takes great care in the packaging of our products, but if you do receive a broken product we may require you to mail back the product at our expense, and after assessing the return product as vaild, full refund will be processed prompty.
How do I contact your company if my question isn’t answered here?
The most easiest and effecient way to contact us is through email (firstname.lastname@example.org), where we aim to reply back within 24 hours.