Customer Care

We are committed to creating an excellent customer experience, actively trying to best ensure your satisfaction and delightful interaction with Kilianware ceramics. We are committed to responding to all questions within 24 hours of reception through the medium in which were contacted. We allow cancellations for up to 4 hours after purchase timestamp. We are dedicated to transparency with all accountability, and willing to absorb risks in shipping fragile wares to you.

Wholesale Inquiries

Kilianware ceramics has partnered with several vendors in the past and continues to explore wholesaling opportunities. Due to the increasing abuse of wholesaling relationships and brand minimalization, we have a rigorous process in vetting those "serious" from those just wanting to make a buck or receive a discount. Initially, retailers receive 40% off the gross retail amount of items ordered once accepted under our wholesaling agreement; minimum order of ten items along with a year-long commitment to a mutual advertisement is required to receive the 40%. Email us ( or phone us (+1 434-709-0265) for more information and direction.

Payment Methods

Credit / Debit Cards


Offline Payments may be arranged (call: 1-434-709-0265)

Privacy & Safety

If you provide personally identifiable information:

  • We will not rent or sell your personally identifiable information to a third party for marketing purposes.

  • We will not share your contact information with any other User without your consent, except when needed to provide purchased Goods/Services.

  • We will secure all sensitive information you provide with industry-standard protocols and technology.


Cookies & Log Files

Like most websites, the Company uses cookies and web log files to track site usage. A cookie is a tiny data file saved on your computer to allow Company to recognize you as a Visitor or User whenever you return to Web Site using the same computer and web browser. Unfortunately, if your browser settings do not allow cookies you will not be able to use our website. Like the information that you enter at registration or in your profile, the information in the cookie and in the log file data is used to customize your experience on the Web Site. The company makes use of session cookies to identify your particular visit to the Web Site. Session cookies expire after a short time or when you close your web browser. If you are a User accessing a Guide, the Company tracks your access pathway as you traverse through the Guide and uses that information for

  • Creating reports for Your authorized Users with Analytics access privileges, that show traversal analytics & insights derived.

  • If you send a message to an Author, provide to Author a transcript of the Path you traversed so that the Author can use that information to better serve you.

  • Use information about pathways You traversed to trigger backend communication with authorized groups within Your organization

  • Upload information about pathways You traversed to an electronic ticket tracking system (CRM/Helpdesk and the likes) and associate the same with a particular record in such system.

Complying with the communication standards on the Internet, we automatically receive the URLs of the sites you previously surfed and moved on while your visit Web Site. We also receive the Internet protocol (IP) address of your computer (or the proxy server you use to access the World Wide Web), your computer operating system and type of web browser you are using, as well as the name of your ISP. This information is used to analyze overall trends to help us improve the Web Site. The linkage between your IP address and your personally identifiable information is never shared with third parties without your permission or except when required by law.


Information Use

We use both your personally identifiable information and certain non-personally-identifiable information (such as Visitor or User usage data, cookies, IP addresses, browser type, clickstream data, etc.) to improve the quality and design of the Web Site and to create new features, promotions, functionality, and services by storing, tracking, and analyzing Visitor or User preferences and trends. Other information, that does not personally identify you as an individual is collected by Company from the Web Site (such as, by way of example, certain patterns of utilization across all customers) and is exclusively owned by Company. This information can be utilized by the Company in its sole discretion, as it deems appropriate.


Sharing Information with Third Parties

The company takes the privacy of its Users very seriously. We will never sell, rent, or otherwise provide your personally identifiable information to any third party or parties for marketing purposes. In the event that Company is acquired by or merged with a third-party entity, we reserve the right, in any of these circumstances, to transfer or assign the information we have collected from our Users as part of such merger, acquisition, sale, or other change of control. In the event of our bankruptcy, insolvency, reorganization, receivership, or assignment for the benefit of creditors, or the application of laws or equitable principles affecting creditors’ rights generally, we may not be able to control how your personal information is treated, transferred, or used.